About us...

With over 40 combined years of experience in local government we understand the challenges being faced by the public sector, and have success in a plethora of user led service design projects across the sector. Part of an in-house service design team for 7 years, we have developed our work styles and skills so that we complement each other and people we work with.

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We are able to understand the motivators and barriers of any audience we work with and ensure emotional intelligence is at the forefront of relationships we build. Key to the delivery of any successful project is the ability to communicate information in a language and format based on the individual needs of the people involved.

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We build positive and trusted relationships with clients, staff and citizens, and ensure that throughout the course of the work this remains paramount; whether we are shadowing staff, meeting customers in their homes, or delivering presentations to stakeholders. Collaboration in this way helps to ensure success when designing any new user-centred service.

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